Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting...
AbstractThere are various models and frameworks describing the nature of e-services in the public sector. Many of these models are based on previous conceptualizations and have evolved over time, but...
View ArticleCoordinating Public E-services - Investigating Mechanisms and Practices in a...
AbstractCoordination is a critical enabler when creating and managing coherent, integrated, secure and smart public electronic services (e-services) as a part of digitalization. With an increased...
View ArticleWho Are the Users of Digital Public Services?
AbstractDespite the importance of citizens as users of digital public services, e-government research has not explicitly considered different perspectives on citizens as users of said services. This...
View ArticleArtificial Intelligence in Swedish Policies: Values, Benefits, Considerations...
AbstractArtificial intelligence (AI) is said to be the next big phase in digitalization. There is a global ongoing race to develop, implement and make use of AI in both the private and public sector....
View ArticleProcess Automation as Enabler of Prioritized Values in Local Government – A...
AbstractLocal government organizations (municipalities) in Sweden are encouraged to pursue process automation to face upcoming challenges. In this paper we focus on a case where these recommendations...
View ArticleOrganizing for Robotic Process Automation in Local Government: Observations...
AbstractAutomation of internal administrative processes tied to the delivery of public services is outlined as a continuation of the development toward a more digital, efficient, and effective local...
View ArticleTowards Service Automation in Public Organizations
AbstractThis title aims at presenting the latest advancements and findings from research on service automation in public sector organizations. The authors of the chapters use a mix of social- and...
View ArticleWhy is it Difficult to Implement Robotic Process Automation?
AbstractSwedish municipalities have been urged by policy makers to implement automation technologies to make administrative work more cost-efficient. As a response, a large set of municipalities have...
View ArticleAdministrative Burden in Digital Self-service: An Empirical Study About...
AbstractThe aim of this paper is to investigate what challenges arise for vulnerable citizens when welfare service provision is digitalized. We analyze the challenges citizens experience in the...
View ArticleRobot Colleagues in Swedish Municipalities: How RPA Affects the Work...
AbstractRobotic Process Automation (RPA) is a popular software used for process automation in order to automate administrative tasks, traditionally performed by knowledge workers. The existing research...
View ArticleInstitutional Re-design for a Digital Era - Learning from Cases of Automation
AbstractDigital government often addresses how, where, and by whom digital transformation is brought into the complex institutional framed practices of governments and governance of society. However,...
View ArticleUntangling the Relationship Between Public Service Automation and No-Stop...
AbstractPublic service automation and no-stop government are currently two intensively discussed concepts in digital government literature. Although their definitions point to different meanings, some...
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